Technical Support

 

Throughout the life of your business communication system there may be times when issues arise that need a resolution. Technical problems can be solved easily, it's the way we approach your concerns which makes the difference.

 

Within your phone system maintenance contract your organisation will benefit from our full remote diagnostic and fault clearance facilities. This means that a fault may be identified and in some cases cleared remotely, minimising the need for engineering visits. This saves your company time and improves efficiency for your business as faults are solved more quickly.

 

You can rest assured that if you experience a major fault with your telephone system our maintenance cover provides a 4-hour response ensuring as little disruption as possible to your working day.

 

Your faults are logged on to our comprehensive SQL maintenance database.This system automatically notifies your organisation by email that your fault has been logged with us and also when the problem is resolved.

 

This process saves time, money and frustration for your organisation who are kept informed about fault call progress without needing to chase the maintenance department for updates.

 

Technical Services

 

You may have purchased your system or product from another company and may be having difficulty in integrating Voice over IP, Unified Messaging or CTI Solutions. We can take ownership of the whole problem for you and fully support the solution we provide.

Actimax are able to support a number of products in the current market.

 

We provide solutions on our main products such as Alcatel, Aastra, Inter-Tel and Mitel.

 

We are also able to supply and maintain products such as Call Recording from Mercom.

 

We have our own trained engineers and would be pleased to offer a quotation if you have a problem you would like us to solve.

 

If you do become an Actimax customer you will be given automatic access to our Technical Website and Customer Care programme, which will enhance your business processes.

 

Why Choose Actimax?

Actimax are proud of our support services which gives your company the following benefits:

 

Post installation customer contact to ensure continued satisfaction levels

Actimax have a full-time dedicated Customer Care Manager who is available to make certain you always receive the very best levels of customer service. Unlike most other companies, Actimax have a full-time dedicated customer care representative working to ensure your complete satisfaction.

 

To keep you at the leading edge of technology
We ensure that you are regularly updated with any technical information relevant to your telephone system and keep you informed of any additional services that may benefit your business.

 

Service Level Agreements tailored to customer needs
Your business may require technical services and support packages to include evenings and weekends or 24 / 7 assistance. Actimax are able to provide you with on call engineers to keep your business moving.

 

Technical help desk providing advice and support
Our years of experience in the industry and background knowledge allows you to rely on us to answer your technical issues quickly and efficiently.