Throughout the life of your business communication system there may be times when issues arise that need a resolution. Technical problems can be solved easily, it's the way we approach your concerns which makes the difference.
Within your phone system maintenance contract your organisation will benefit from our full remote diagnostic and fault clearance facilities. This means that a fault may be identified and in some cases cleared remotely, minimising the need for engineering visits. This saves your company time and improves efficiency for your business as faults are solved more quickly.
You can rest assured that if you experience a major fault with your telephone system our maintenance cover provides a 4-hour response ensuring as little disruption as possible to your working day.
Your faults are logged on to our comprehensive SQL maintenance database. This system automatically notifies your organisation by email that your fault has been logged with us and also when the problem is resolved.
This process saves time, money and frustration for your organisation who are kept informed about fault call progress without needing to chase the maintenance department for updates.