Health Centre Ideas

 

Patient Partner will allow your practice to benefit from increased efficiency for both staff and patients alike. This solution will help free up time for staff, allowing them to be trained in further areas, which will lead to job satisfaction and even promotion.

 

Patient Partner could also relieve frustration and stress for your patients, who will be able to contact the surgery out of hours to book a convenient appointment with the use of a touch-tone phone.

 

Of course, not all your patients will wish to use the automated facility that Patient Partner offers. Some may prefer the personal touch of a real person. Every patient still has this option during the day, but it gives the rest of your patients more choice. Even if only 50% of your callers use Patient Partner, it will free up a considerable amount of time for your practice. It's also worth pointing out that Patient Partner has been carefully designed to be simple to operate for patients of all ages.

 

	Are your patients frustrated by the constant engaged tone when trying to book at appointment at your surgery?   Patient Partner allows patients to book, cancel and check appointments for themselves without any involvement from your staff, at any time day or night. This means that your staff can be redeployed to train on other areas, or can spend more time helping patients who still wish to book their appointments by speaking to a 'real person.'
	Reduce the number of DNAs (Did Not Attend) at your practice!   By making it easier for patients to cancel unwanted appointments and book appointments at a time that suits them, it will reduce your number of DNAs dramatically.
	Want to find out more?   With today's rapid expanse of technology, there is an ever-growing need for increased customer service, faster call response times and around the clock assistance. With this in mind Actimax have produced a 5-point guide discussing the benefits to your practice and patients with the use of Patient Partner.

 

Find out how The Colne Practice in Rickmansworth benefited from the installation of Patient Partner at their surgery