"... decrease the time your customers spend waiting on the phone ..."
Time is Money! Read our guide and find out how you can decrease the time your customers spend on the phone and increase your profits. Intelligent call routing means that you can put your customers straight through to the person or department best suited to serve their needs. This guide explains the best way to organise your Call Routing in a jargon free manner.
These are some of the areas the report covers:-
- Sequential Hunt Groups – Callers are diverted through to a sequence of extensions if calls are unanswered
- ACD – Automatic Call Distribution, a device which handles heavy incoming call volume
- MIS – Management Information System, the ability to deliver real time and historical information about call and agent status
- Skill Based Routing – Ability to route a call to an agent or team of agents best qualified to respond
The guide is completely free of charge and a copy can be instantly requested here