Customer Services

 

Throughout the life of your business communication system there may be times when issues arise that need a resolution. Technical problems can be solved easily, it's the way we approach your concerns which makes the difference. To make certain you always receive the very best levels of customer service, unlike most other companies, Actimax have a full-time dedicated customer care representative working to ensure your complete satisfaction.

 

How often does your current supplier call you to ensure that you are happy with the service that they provide your business?

 

Ongoing satisfaction with your telecommunications supplier is of the highest importance. We help your business in achieving its goals by calling you on a monthly basis to ensure you are happy with our service and by assisting you with any queries you may have. This also ensures that you are regularly updated with any technical information relevant to your telephone system and any additional services that may benefit your business.

 

How many times do you call one of your suppliers and never get a call back, or get passed around the whole company before you find someone that can help you?

 

Having your own dedicated customer care person working solely in your best interests means you will benefit from not having to chase unreturned enquiries and a customer representative is available to assist your company regardless of the nature of your call.

 

In order to be a benefit to your company, customer service needs to be more than just a policy. It needs to be a work ethic which continues throughout the life of your business communication system. Your feedback is important to us to ensure we are meeting all of your business needs.

 

To find out what other companies such as yours think of our service please view a snap-shot of just some of our testimonials below.

 

Working in your best interests, the breakdown of our customer care policy is:

 

	To be courteous and listen to our clients at all times.
	Be honest and fair when dealing with our clients.
	Respond to customer requests in an agreed timescale which means we meet your deadlines.
	To record monitor and publish compliments and complaints.
	To keep your company informed of what is happening in our industry therefore ensuring you are always given up to date and relevant information.
	Ensure any complaints are dealt with openly and fairly.
	Proactively seek our customer's opinions through annual surveys in order to improve the service you receive.
	To undertake ongoing reviews of our customer care process in order to meet your full requirements.