Computer Telephony Integration (CTI) is a fast growing area in communications, enabling you to increase productivity, enhance customer service and reduce costs. By linking your business communication system to resources such as your sales computer system, you will be able to view details relevant to your customer automatically on screen when the caller's number is checked against your database.
Wasting time dialling incorrect numbers? With ScreenDialling Technology, you can select any number from your database and your business communication system will dial the number for you.
Find out how ScreenDialling has helped British Board of Film Classification reduce its business telephone systems operating costs by 50%.
Do your customers experience lengthy delays whilst their details are found on your database? Using Calling Line Identification (CLI) your business communication system will locate your customer details on your database and "Screen Pop" this information to the agent responding to the call.
Does your accounts department need assistance with credit control? Save staff and customer time by delivering all overdue accounts directly to your finance department without human intervention.
Are you aware of how successful your telemarketers are? By logging incoming and outgoing calls, you will be able to monitor the effectiveness of your operating procedures and individual staff.
DOWNLOAD – Discover the benefits of integrating your Telephone System with widely used computer software.